Delivery Information

At Double Tree Store, we understand that timely delivery is crucial to your gardening experience. Whether you’re planting a new garden or adding to an existing one, we strive to ensure that your plants and garden essentials reach you in perfect condition and within the promised timeframe.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who need their items quickly, we offer standard shipping via DHL or FedEx. This option ensures that your order is delivered within 10-15 business days after dispatch. The shipping fee for this service is $12.95.
  • Free Shipping: For orders over $50, we provide free shipping using EMS. This option typically takes 15-25 business days for delivery. It’s a great choice if you’re not in a rush and want to save on shipping costs.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. During this time, we carefully prepare your items to ensure they are in the best possible condition when they reach you. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Areas

We are proud to serve gardeners worldwide, with the exception of certain remote areas in Asia and other regions. Our global reach ensures that no matter where you are, you can enjoy the high-quality plants and garden essentials that Double Tree Store has to offer.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please ensure that the items are in their original condition and packaging. For more details on our returns process, please visit our Returns Policy page.

Customer Support

If you have any questions about your delivery or need assistance with your order, our customer support team is here to help. You can reach us at [email protected]. We are committed to providing you with the best possible service and ensuring that your gardening journey with us is a pleasant one.

Thank you for choosing Double Tree Store. We look forward to helping you create the garden of your dreams!