Returns & Exchanges
Introduction
At Double Tree Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Note: Due to the nature of certain products, some items are non-returnable. These include:
- Flower Bulbs (e.g., Crocus Bulbs, Daffodil Bulbs)
- Plants (e.g., Annual Bedding Plants, Apple Trees, Pear Trees, Blueberry Plants, Citrus Trees, Clematis, Climbing Plants, Cottage Garden Plants, Dwarf Fruit Trees, Exotic Plants)
- Perishable items (e.g., Begonia Tubers, Dahlia Tubers)
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Please include the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address.
- Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the provided return address using a trackable shipping method. We recommend using a carrier that provides tracking and insurance.
- Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.
Refund Process
Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Order Number]
Email: [email protected]
Subject: Return/Exchange Request – Order #[Order Number]
Body:
Dear Double Tree Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Insert Order Number]
- Product Name: [Insert Product Name]
- Reason for Return/Exchange: [Insert Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please feel free to contact us:
- Email: [email protected]
- Address: 1745 Post Farm Road, Omaha, US 68102