1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its related systems.
• Use the site to distribute any harmful or malicious software.

2. Product and Service Description

We offer a wide range of products including Annual Bedding Plants, Apple Trees & Pear Trees, Begonia Tubers, and more. Each product is described as accurately as possible, but we cannot guarantee that all descriptions are entirely error-free.

If you receive a product that does not match its description, please contact us immediately at [email protected].

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason at any time.

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Payment must be received in full before we process your order.

Once your order is placed, you will receive an order confirmation email. Please review this email carefully and contact us immediately if there are any discrepancies.

4. Shipping and Delivery

Orders are typically processed within 1-2 business days. We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. Please ensure your shipping address is correct to avoid delays.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy.

Return Policy:

• Items must be returned within 15 days of receipt.
• Products must be in their original condition, unused, and in their original packaging.
• Non-Returnable Items: Flower Bulbs, Live Plants, and Perishable Items.

Exchange Policy:

• Exchanges are available for items that are defective or damaged upon arrival.
• Follow the same steps as the return process. Once we receive the defective or damaged item, we will ship out a replacement at no additional cost.

To initiate a return or exchange, please contact our customer service team at [email protected].

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Double Tree Store and is protected by international copyright laws. You may not use, reproduce, or distribute any content from this site without our prior written permission.

7. Limitation of Liability

Double Tree Store shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability to you for any claims arising from your use of the site or products shall not exceed the amount you paid for the product in question.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United States.

9. Contact Us

If you have any questions about these terms and conditions, please contact us at:

Email: [email protected]

Address: 1745 Post Farm Road, Omaha, US 68102