About Double Tree Store

Who is Double Tree Store?

Double Tree Store is an online retailer specializing in a wide range of gardening products, including annual bedding plants, fruit trees, flower bulbs, and garden tools. We cater to gardening enthusiasts worldwide, offering high-quality plants and essentials to help you create the garden of your dreams.

Product Questions

What types of products does Double Tree Store offer?

We offer a diverse selection of gardening products, including annual bedding plants, apple and pear trees, begonia tubers, blueberry plants, clematis, climbing plants, and more. Our inventory also includes garden tools like chainsaws, blowers, and shredders, as well as fertilizers and dining sets.

Are the plants and bulbs suitable for all climates?

Our products are selected to thrive in a variety of climates. However, we recommend checking the specific requirements for each plant or bulb to ensure it is suitable for your region. If you have any questions, feel free to contact our customer support team.

Shipping & Delivery

What are the shipping options available?

We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

How long does it take to process an order?

Orders are typically processed within 1-2 business days. Once dispatched, you will receive a confirmation email with tracking information.

Do you ship internationally?

Yes, we ship worldwide, except for certain remote areas in Asia and other regions. Please check our delivery areas for more details.

Returns & Refunds

What is your returns policy?

If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Items must be in their original condition and packaging. For more details, please visit our Returns Policy page.

How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

How do I update my account information?

You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer support team.

Customer Support

How can I contact customer support?

You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns regarding your order or our products.